FAQ

What payment methods do you accept?

Visa, Mastercard, American Express, Paypal and Afterpay.

How long will my order take to arrive?

We dispatch all orders within 24-48 hours on business days (Mon-Fri), however this can take up to 5 business days.

Orders within Australia are sent using Australia Post Standard mail service. Delivery can take between 2-7 days in Australia depending on where you live. 

International orders are sent using Australia Post Economy Air or Standard service. Delivery can can take between 6-15 days.

Delivery times may be longer at peak times such as the lead up to Christmas. 

Orders for our leggings are dispached from our partner in Asia and have a delivery time of 13-20 days to Australia via e-packet.

Express shipping is now available for orders within Australia. Delivery is the next business day for locations in the next day delivery network. Refer to the Australia Post website to check if your location is covered.  

Which countries to you ship to?

We currently ship to Australia, New Zealand, Asia, United Kingdom, Ireland, Europe, USA and Canada.  If you live elsewhere in the world and you'd really like one of our bags please contact us and we'll see what we can do. 

Will there be additional customs duties and taxes payable?

Customs duties and taxes vary from country to country and will be payable directly by you to the customs authority. Check with your local customs authority to check if duties will be payable on your order. 

For orders sent to New Zealand, duties calculated of less than $60 are waivered. 

How much is the shipping?

Standard shipping in Australia is a flat rate of $10 on all orders.

Rates for outside Australia depend on which country we need to ship to. International shipping rates start at AUD$25.  

Is express shipping available?

Express shipping is now available for orders within Australia. Delivery is the next business day for locations in the next day delivery network. Refer to the Australia Post website to check if your location is covered. 

Express shipping rates start at $15 and vary depending on the weight of your item and location.  

Can I return my bag?

If your bag is damaged or faulty when you receive it you may return it for a refund or exchange within 30 days. We do not accept returns if you change your mind, so choose carefully. 

Please contact us asap to organise the return or exchange of your damaged or faulty bag.

Help my Prene Bag is a bit squished, what do I do?

Due to the rigours of postage, your Prene Bag may arrive slightly out of shape - hang it up overnight on a handle or coat hanger - or speed up the process with a bit of steam (it will really bring your bag back to life) but DO NOT iron.

Neoprene is a soft and flexible material and the shape can be manipulated as you like. Please remember your bag has been flat-packed in its package for some time and the shape will soften up - you can also pop the bag in the washing machine and hang/lay it out to dry to play around with the shape.